PRIVACY POLICY FOR VETERINARIANS

Information We Collect

Our website typically collects two kinds of information about you: (a)Information that you provide which personally identifies you, and (b) Information that does not personally identify you which we automatically collect when you visit our website or Platform or that you provide us.

1. Personally Identifiable Information: Our definition of personally identifiable information includes any information that may be used to specifically identify or contact you including but not limited to your name, address, e-mail address, phone number etc. As a general policy, to facilitate the use of content on our website/platform, you may have to provide personally identifiable information.

   We may further collect, store, transmit, process and use the following kinds of data:

   1. Basic User Information such as your names, email address, postal address, phone number, photos, gender, and date of birth
   2. Information relating to your medical education, qualification, experience, and practice.
   3. Tax Information such as PAN and GST and other Tax identification number for Service Providers
   4. Information relating to any transactions executed between you and us on or in relation to our platform, including information relating to your purchases/orders, your credit card/debit card and other payment instrument details.
   5. Messages exchanged on our website/platform;
   6. Any other information that you choose to share with us and in relation to the transactions made by the user.

2. Non-Personal Information: Our definition of non-personal information is any information that does not personally identify you. Non-personal information can include certain personally identifiable information that has been de-identified, i.e., information that has been rendered anonymous. We obtain non-personal information about you from information that you provide us, either separately or together with your personally identifiable information. We also automatically collect certain non-personal information from you when you access our websites. This information can include, among other things, IP addresses, the type of browser you are using (e.g., Internet Explorer, Firefox, Safari, etc.), the third-party website from which your visit originated, the operating system you are using (e.g., Vista, Windows XP, Macintosh OS, etc.), the domain name of your Internet provider (e.g., America Online, NetZero, etc.), the specific areas of the website.

How We Use & Share the Information Collected

Personally Identifiable Information: The personally identifiable information you submit to us is generally used to carry out your access to content on our website. We may also use this information to later contact you for a variety of reasons, such as customer service, providing you promotional information or to communicate with you about the services we are providing or have provided.

Non-Personal Information: We use non-personal information in a variety of ways, including to help analyze site traffic, understand customer needs and trends, carry out targeted promotional activities, and to improve our services. We may use your non-personal information by itself or aggregate it with information we have obtained from others. We may share your non-personal information with our affiliated companies and third parties to achieve these objectives and others but remember that aggregate information is anonymous information that does not personally identify you.

The collected data will be used for the purposes or to meet the ends, including, but not limited to, the following.

1. Administer and maintain the website/Platform.
2. Provide and improve your browsing experience by offering personalized experience and recommendations.
3. Pick-up or deliver your purchase/order through our website/Platform.
4. Send statements and invoices to you, and/or collect payments from you.
5. Disseminate general, commercial, and non-commercial communications and email notifications.
6. Send newsletter and other marketing or promotional communications (relating to our business and our third-party affiliates and partners), which we believe may be of interest or benefit to you by post or email.
7. Collate and provide statistical information about our website/Platform and our users, but such information will not contain any data that could be identified or traced to any individual user.
8. Deal with enquiries and complaints made by or about you relating to your conduct or use of our website/Platform.
9. We will not, without your express consent, provide your personal information to any third parties for the purpose of direct marketing.

Information Gathered from your Device

Apart from the device and browser information that we collect from your device, we also collect location information. VETINSTANT may collect technical data about your usage of VETINSTANT including precise real time location information from your device and imprecise information derived from, for instance, your IP Address or postal code.

Other Uses & Information

4.1 IP Addresses: An IP address is a number that is automatically assigned to your computer whenever you are surfing the Internet, Web servers (computer that “serve up” web pages) automatically identify your computer by its IP address. When visitors request pages from our websites, our services typically log their IP addresses. We collect IP addresses for purposes of system administration, to report non-personal aggregate information to others, and to track the use of our website. IP addresses are considered non-personal information and may also be shared as provided above. We reserve the right to use IP addresses and any personally identifiable information to identify a visitor when we feel it is necessary to enforce compliance with our website rules or to:

1. Fulfill a government request;
2. Confirm with the requirements of the law or legal process;
3. Protect or defend our legal rights or property, our website, or other users; or
4. In an emergency to protect the health and safety of our website’s users or the general public.

4.2 Cookies: “Cookies” are small text files from a website that are stored on your hard drive. These text files, using our website more convenient by, among other things, saving your passwords and preferences for you. Cookies themselves do not typically contain any personally identifiable information. We may analyze the information derived from these cookies and match this information with data provided by you or another party.

If you are concerned about the storage and use of cookies, you may be able to direct your internet browser to notify you and seek approval whenever a cookie is being sent to your hard drive. You may also delete a cookie manually from your hard drive through your internet browser or other programs. Please note, however, that some parts of our website will not function properly or be available to you if you refuse to accept a cookie or choose to disable the acceptance of cookies.

4.3 Email Communications: If you send us an email with questions or comments, we may use your personally identifiable information to respond to your questions or comments, and we may save your questions or comments for future reference. For security reasons, we do not recommend that you send non-public personal information such as passwords, social security numbers, or bank account information, to us by email. However, aside from our reply to such an email, it is not our standard practice to send you email unless, we are sending you information about our other services, or you consented to being contacted by email for a particular purpose. In certain instances, we may provide you with the option to set your preferences for receiving email communications from us; that is, agree to some communications but not others.

4.4 Transfer of Assets: As we continue to develop our business, we may sell or purchase assets. If another entity acquires us or all (or substantially all) of our assets, the personally identifiable information and non-personal information we have about you will be transferred to and used by this acquiring entity. Also, if any bankruptcy or reorganization proceeding is brought by or against us, all such information may be considered an asset of ours and as such may be sold or transferred to third parties.

4.5 Other: Notwithstanding anything herein to the contrary, we reserve the right to disclose any personally identifiable information or non-personal information about you if we are required to do so by law, with respect to copyright or other intellectual property infringement claims, or if we believe that such action is necessary to:

1. Fulfil a Government request;
2. Confirm with the requirements of the law or legal process;
3. Protect or defend our legal rights or property, our website, or other users;
4. In an emergency to protect the health and safety of our website’s users or the general public; or
5. To third parties with your consent or when you request such sharing.

Data Retention

We take reasonable steps to ensure that information about you is available only for so long as is necessary for the purpose for which it is processed, or longer if required under any law.

Public Forums

We may offer chat rooms, blogs, message boards, bulletin boards, or similar public forums where you and other users of our websites can communicate. The protections described in this Privacy Policy do not apply when you provide information (including personal information) in connection with your use of these public forums. We may use personally identifiable information and non-personal information about you to identify you with a posting in a public forum. Any information you share in a public forum is public information and may be seen or collected by anyone, including third parties that do not adhere to our Privacy Policy. We are not responsible for events arising from the distribution of any information you choose to publicly post or share through our websites.

Keeping Your Information Secure

We have implemented security measures we consider reasonable and appropriate to protect against the loss, misuse and alteration of the information under our control. Please be advised, however, that while we strive to protect your personally identifiable information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and are not responsible for the theft, destruction, or inadvertent disclosure of your personally identifiable information.

Do Not Track

We do not monitor or follow “DO NOT TRACK (DNT)” signals because there is no standard interpretation or practice for DNT signals. Therefore, we handle all user information consistent with this Privacy Policy.

Other Sites

Our websites may link to or contain links too other third-party websites that we do not control or maintain, such as in connection with purchasing other services or products referenced on our website. We are not responsible for the privacy practices employed by any third-party website. We encourage you to read the privacy statements of all third-party websites before submitting any personally identifiable information.

Your Individual Rights

In accordance with the applicable laws, you have the following rights with respect to your personal data which would apply differently in different circumstances such as Right to access, Right to rectification & Right to erasure.

1. Right to Access: You have the Right to ask VETINSTANT about the process of your personal information. Additionally, you have the Right to request access to your personal data that we process and inquire about the purpose of gathering such information and the categories of personal data that we process.
2. Right to Rectification: You have the right to have VETINSTANT correct and rectify the personal information provided to them.
3. Right to Erasure: The Right to Erasure is commonly known as the ‘Right to be Forgotten’. You have the right to ask VETINSTANT to delete your personal data from the database. The right is not absolute. VETINSTANT is required to delete your personal data upon your request only.

Updates to Privacy Policy

VETINSTANT reserves the right to make changes in the Privacy Policy. If material changes are made in how personal information is collected, used, disclosed or otherwise processed, this Privacy Policy will be updated and notices will be provided when/where appropriate. These changes will take effect immediately upon posting. For your convenience, the last revised changes of the policy will be posted at the top of this page. By continuing to use the site following such changes, you will deemed to have agreed to such changes.

Dispute

Any disputes or differences arising out of or in relation to this Privacy Policy shall be submitted to the exclusive jurisdiction of the courts in Chennai, India.

Contact Information

You may contact us as provided below if:

1. You have questions or comments about our Privacy Policy;
2. Wish to make corrections to any personally identifiable information you have provided; or
3. Want to opt-out from receiving future promotional correspondence, including emails, from us or other affiliated companies;

You may contact us at [email protected]

We will respond to your request and, if applicable and appropriate, make the requested change in our active databases within a reasonable timeframe. Please note that we may not be able to fulfil certain requests while allowing you access to certain benefits, features and services offered on or through our website.